Staffordshire County Council’s Urgent Covid-19 support line is

0300 111 8050

Lines open 9am – 5pm Monday to Friday. Calls are directed to an emergency team during weekends.

Newcastle-under-Lyme Borough Council’s Non-Urgent Covid-19 enquiry line is

01782 742 800

Lines open 9am – 5pm Monday to Friday.

Welcome to the Newcastle-under-Lyme Covid-19 Support Network

Working together, Realise charity, Newcastle-under-Lyme Borough Council and Support Staffordshire aim to work with volunteers and voluntary sector organisations to ensure that the people of Newcastle-under-Lyme are supported, protected and kept well-informed.

This network will co-ordinate the response locally to ensure that everyone who needs help can receive it. For those that are well and can support, they are able to do so.

This service will operate Monday – Friday 9:00am to 5:00pm. 

If you submit your form outside of these hours, be reassured, we will respond to your request as soon as possible.

I’m from an organisation or group and I’m offering support

I’m an individual looking for support

I’m from an organisation or group and I’m looking for support

I’m an individual that would like to help

Please follow current Government and NHS guidelines if you or anyone in your household are experiencing symptoms of Covid-19

Please do not call NHS 111 if you are experiencing mild symptoms. Please follow the advice given on the NHS website.